Right of withdrawal:
Sales of products via the Internet are regulated in Articles 50 to 68 ( "distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenses incurred.
The right of withdrawal can not be exercised if the product is not intact, that is:
without the original packaging;
in the absence of product components (accessories, instruction manuals, etc);
for damage to the product.
The withdrawal right is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to the activity professional activity.
To exercise the right of withdrawal is necessary to ejeans.it, within 10 working days from receipt of goods, the will to terminate the contract as follows:
return request online
send an email to the following address / number: firstname.lastname@example.org
In the request the IBAN bank account number must be stated where the customer wants to receive the sum credit paid for the purchase of goods returned.
The costs of returning the product are charged to the customer.
The goods once reached our warehouse, it will be examined for any damages not caused by transport. After checking the integrity of the goods, we will re-credit the amount already paid by bank transfer to the account you indicated to our Customer Service.
The refund applies to all amounts paid and will be paid no later than 30 days from receipt of goods, to be credited to the customer paid by bank transfer. The only expenses charged to the customer are those for return of the product. In the event that the user opts for the replacement of the product, the cost of sending the new product will be charged to him.
Milkymou.com tries to come dissatisfied meeting customer with an order replacing the product (possibility to change size or change article) or refunding the amount of the articles (IN CASE OF REASONABLE GROUNDS) excluding shipping costs and the charge for purchase on delivery .
For any size changes or product all shipping charges will be borne by the buyer, however.