Terms and conditions

The general conditions of sale are the standard ones of mail order followed by the major international and requests for customer protection.


1. All prices on the website are inclusive of VAT.

2. The purchase invoice will be issued after receipt of the goods by the customer, every customer is required to print the invoice directly to their account. The customer can also specify different billing information from those costs.

3. On behalf of milkymou.com the order will be processed unless prevented by force majeure.

4. The prices include the cost of packaging.

5. On behalf of milkymou.com will be made all efforts to ensure that the goods are delivered within the deadlines confirmed. milkymou.com not be liable for any damage or loss resulting from failure or delay in delivery. The customer may request the cancellation of orders that, by the confirmed delivery date, have not yet been processed or cancel the purchase within 10 days after delivery.

6. milkymou.com may at any time cancel the order, in case of exhaustion not provided the goods.

7. Any faults and defects of the goods or requests for returns must be reported within 10 days of arrival. Returns must be authorized by milkymou.com and shipped prepaid.

8. For amounts less than € 59.00 will be added to a contribution for the shipping costs of €. 6.00 (for cash on delivery the price is increased by € 5.00). This rate is subject to surcharges for deliveries to smaller islands and free zones: in this case you can check the shipping cost when the order is complete. In case of return shipments are always charged to the customer, unless otherwise agreed or special promotions offered by milkymou.com.

9. For orders over to € 60.00 shipping is free (remains the spending of 5.00 € for any cash on delivery). The shipment of any goods made of such orders is still borne by the customer.

10. milkymou.com reserves the right to telephone or via E-Mail client for further confirmation.

11. In case of payment by cash milkymou.com contact the customer by phone or mail before shipping, if the customer is not contactable result, the order will be canceled after 3 days and the goods will be relisting.

12. ALL ORDERS MADE AFTER 12:00 H. NOT 'BE FUGITIVE THE SAME DAY, WILL BE' MADE IN QUEUE FOR THE NEXT DAY WORKING. Terms of Payment: Payment can be made by: Bank transfer in advance, PayPal, Credit Cards (Visa, Mastercard, Visa Electron, American Express) associated with paypal, COD (cash on delivery) NOTE: For foreign orders is only accepted payment by bank transfer in advance or PayPal. Delivery time and shipping of products: milkymou.com will endeavor to meet your requests and ship your order the same day or the following working day. If the order is made before 12:00, milkymou.com will endeavor to ship the items required on the same day. Once shipped the goods, the delivery is made within 48/72 hours throughout Italy through express courier SDA spa. WITHDRAWAL WITHIN: All our products can be collected from our office. NB: For foreign orders the shipment is made by courier or Italian Post SDA: delivery 7- days. working. Right of withdrawal: Sales via the Internet are regulated in Articles 50 to 68 ( "distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenses incurred. The right of withdrawal can not be exercised if the product is not intact, that is:

• without the original packaging;

• in the absence of product components (accessories, instruction manuals, etc);

• for damage to the product. The withdrawal right is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to the activity professional activity. To exercise the right of withdrawal is necessary to milkymou.com, within 10 working days from receipt of goods, the will to terminate the contract as follows:

• request made online

• sending an email or a fax to the following address / number: info@milkymou.com The request must indicate the IBAN of the bank account where the client wishes to receive a credit for the amount incurred for the purchase of goods returned. The costs of returning the product are charged to the customer. The goods once reached our warehouse, it will be examined for any damages not caused by transport. After checking the integrity of the goods, we will re-credit the amount already paid by bank transfer to the account you indicated to our Customer Service. The refund applies to all amounts paid and will be paid no later than 30 days from receipt of goods, to be credited to the customer paid by bank transfer. The only expenses charged to the customer are those for return of the product. In the event that the user opts for the replacement of the product, the cost of sending the new product will be charged to him. Milkymou.com tries to come to meet customer dissatisfied with their purchase replacing the product (possibility to change size or change article) or the refunding of the leaders digit (IN CASE OF REASONABLE GROUNDS) excluding shipping costs and the charge for purchase on delivery . For any size changes or product all shipping charges will be borne by the buyer, however.